Returns & Refunds Policy

7-day return review window

Customers must contact TLXStore at contact@tlxstore.com within 7 days after delivery for defective, damaged, incorrect or dead-on-arrival items. Reports received after this window may not qualify for review.

How to request a return

• Contact support at contact@tlxstore.com before sending any item back. Customer must not send any item back without written authorization from TLXStore. Unauthorized returns may be refused.
• Provide your order number, clear photos and/or videos of the issue, a description of the product condition and a clear explanation of the problem.
• TLXStore may require an RMA/return authorization process before any return. If a return is approved, TLXStore will provide return instructions and the approved return address.
• Returned items must be in original condition, with original packaging, accessories and documentation when available.
• Do not activate, use, modify, damage or continue using the product after reporting an issue.

Device locks & accounts

For phones, tablets, watches, smart devices and similar products, customers must remove passwords, PINs, passcodes, account locks, Google/Android/Apple/manufacturer accounts, location locks and security locks before any return. Locked devices may be refused.

Inspection & resolution

Refunds or replacements are not automatic. Returns and refunds are reviewed before approval and only approved after inspection confirms the issue. Products may need to be returned to an inspection facility before replacement or refund approval.

Return shipping costs may be the customer’s responsibility unless otherwise approved in writing by TLXStore.

Return coverage limits

• Accessories such as cables, chargers, earpieces and free gifts may be excluded from DOA coverage unless defective and approved.
• Network, carrier compatibility, activation, SIM, signal or regional compatibility issues are not considered product defects.
• For unlocked international smartphones, customers must check carrier compatibility before purchase.
• Damage caused by misuse, improper handling, incorrect setup, password/account locks, poor return packaging or continued use after reporting an issue may void the claim.

Items not accepted for return

TLXStore does not accept returns for change of mind, buyer’s remorse, wrong model or color chosen by the customer, compatibility issues, carrier or network issues, opened or used items without defect, misuse, improper handling, damaged packaging caused by the customer, activated or locked devices, software keys, gift cards, digital downloads or items damaged due to misuse.

Partial refunds

In some cases, only a partial refund may be possible after returned shipments, customs issues, carrier deductions or restocking and return costs.

Business information

TLXStore is operated by Valeria Correia de Melo Taveira / TLXStore, based in Recife-PE, Brazil. Support: contact@tlxstore.com.