Shipping Policy

Order review & processing

All orders are reviewed before fulfillment. Most orders are reviewed within 24–48 hours. Once reviewed, the order may be forwarded to fulfillment partners, order processing partners, forwarding partners or logistics partners for preparation and shipment.

If an order cannot be processed or shipped within a reasonable timeframe, TLXStore may contact the customer with available options, including waiting for the item, choosing an alternative item, changing color or model when available, cancellation or refund when applicable.

Delivery time

Estimated delivery to the United States is usually 7–20 business days after fulfillment, depending on product availability, destination, carrier delays, customs, supplier processing time and logistics conditions.

Delivery dates are estimates only and are not guaranteed. Delivery times may vary depending on product availability, destination, customs, carrier delays and order processing time.

TLXStore does not promise free shipping, fast US shipping, guaranteed delivery dates or shipping from a US warehouse.

Shipping cost

TLXStore currently charges a fixed tracked shipping fee of US $29.90 for orders shipped within the United States.

Tracking

Tracking information will be provided by email when available.

Customs, taxes & import

Customers are responsible for any applicable customs duties, import taxes, customs clearance requirements or import documentation required by their country or requested by customs or the carrier.

If an order is delayed, held, rejected or returned by customs, additional shipping, return or restocking costs may apply. In some cases, only a partial refund may be possible after returned shipments, customs issues or carrier deductions.

Product availability

Product prices, stock, colors, storage options and model availability may change without notice. If an item becomes unavailable after order review, TLXStore may contact the customer with options such as waiting for the item, choosing an alternative item, changing color or model when available, cancellation or refund.

Business information

TLXStore is operated by Valeria Correia de Melo Taveira / TLXStore, based in Recife-PE, Brazil. For shipping questions, contact contact@tlxstore.com.